Refund & Cancellation

Thank you for choosing Traveller for your travel needs. We strive to provide you with exceptional service and experiences. Please review our refund and cancellation policy below to understand your options and our procedures.

1. Cancellation by the Customer

1.1 Cancellation Requests: To cancel a booking, please contact us as soon as possible. Cancellation requests must be made through our customer service team at [Email Address] or [Phone Number].

1.2 Cancellation Fees: Cancellation fees depend on the timing of the request and the type of booking. The following fees apply:

• More than 30 days before departure: [X%] of the total booking amount.
• 15 to 30 days before departure: [Y%] of the total booking amount.
• Less than 15 days before departure: [Z%] of the total booking amount.

1.3 Non-Refundable Fees: Certain fees or services may be non-refundable, including but not limited to booking fees, visa processing fees, or any third-party charges. These will be clearly communicated at the time of booking.

2. Cancellation by [Your Company Name]

2.1 Cancellations by Us: In the rare event that we need to cancel your booking due to unforeseen circumstances or operational reasons, we will provide you with the following options:

• A full refund of the total booking amount.
• A rebooking option for an alternative date or tour of equal value.

2.2 Notification: We will notify you as soon as possible if a cancellation is necessary and provide instructions on how to proceed with the refund or rebooking process.

3. Refunds

3.1 Refund Requests: To request a refund, please contact us at [Email Address] or [Phone Number]. Refunds will be processed to the original payment method used for the booking.

3.2 Processing Time: Refunds typically take [X] business days to process once approved. Please note that processing times may vary depending on your bank or payment provider.

3.3 Partial Refunds: In certain cases, partial refunds may be issued for cancellations made within specific time frames or for certain types of bookings. The details will be outlined at the time of cancellation.

4. No-Show Policy

4.1 No-Show: If you do not show up for your scheduled tour or service without prior notification, no refund will be issued. We consider this a forfeiture of your booking and any associated payments.

5. Amendments and Changes

5.1 Booking Amendments: If you wish to amend your booking, such as changing dates or modifying services, please contact us as soon as possible. Amendments are subject to availability and may incur additional fees.

5.2 Change Fees: Fees for amendments will be based on the nature of the changes and the timing of the request. We will provide you with a detailed breakdown of any additional charges.

6. Contact Us

6.1 For Any Queries: If you have any questions regarding our refund and cancellation policy, or if you need assistance with a cancellation or refund request, please contact us at:

[Your Company Name]
[Address]
[Email Address]
[Phone Number]

Thank you for your understanding and cooperation. We look forward to providing you with memorable travel experiences!